Deduplicated lead state
Known Facebook profile and captured contact details update the same lead instead of creating repeat records.
Lead and order automation
Turn Messenger conversations into clean leads and pending orders
Capture customer details once, keep order information in a draft, and wait for explicit confirmation before creating a pending order.
How does Messenger lead and order automation work?
Messenger AI extracts selected customer and order fields from the conversation. New information updates the same customer state. Order intent creates a draft, required details are collected, and only a clearly confirmed draft becomes a pending order for the team.
Built around verified business context
One required question
The AI Moderator answers the direct question first, then asks for at most one missing order field.
Confirmation before promotion
A draft remains separate from orders until all required details and explicit customer confirmation are present.
How it works
- STEP 1
Customer shows intent
A purchase request opens a draft tied to the current conversation.
- STEP 2
Required fields are collected
Product, contact, delivery, or service details are added as the customer supplies them.
- STEP 3
Customer confirms
The AI Moderator presents a clear summary and waits for an explicit confirmation.
- STEP 4
Team receives a pending order
One pending order appears in the Orders table for review and processing.
FAQ
Questions business owners ask
Messenger AI is a web-based customer conversation workspace for businesses in Bangladesh. It connects Facebook Messenger, Instagram Direct Messages, and, on paid plans, Website Chat. The AI uses the business profile, catalog, approved website knowledge, and conversation context to reply, capture leads, prepare orders, or hand a conversation to a person.